System Analyst

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Mission and outcomes

As a System Analyst, you will report to the Head of Technology and work closely with the Product team, your main duties will be:

  • System Analysis of the Sleek platform:
    • Gather requirements from various departments
    • Document and standardize requirements to create product backlog in coordination with the Product Management team
    • Document and standardize specifications (user stories) to provide the development with quality inputs
    • Interact daily within the development team to ensure alignment between the requirements and the features delivered
    • Leverage UI/UX specialist to provide guidelines and integrate the deliveries into the specifications
  • Quality management of the releases:
    • Conduct end-to-end functional testing, to validate features and prepare UAT
    • Propose quality improvement plans
  • Evangelist for internal users:
    • Guide users to resolve their issues according to the platform knowledge, knowledge base
    • Document and enhance the knowledge base for technical issues and functional issues
    • Escalate tickets to the development team when required in coordination with the Product Management team
    • Provide regular training to the internal users


As a System Analyst, the performance of your duties will be assessed based on:

  • Ability to produce deliveries in a timely manner, meeting quality expectations
  • Ability to multi task, and switch context
  • Ability to reduce the interactions required between users and tech to deliver a satisfactory feature
  • Ability to set priorities and work under pressure
  • Ability to adapt and react in a fast changing context
  • Ability to improve continuously the quality of the platform through quality management process
  • Ability to interact and maintain a dynamic interaction with team members
  • Ability to maintain an average support response time within defined targets

Come and join our dynamic, friendly, and always supportive team, to learn, grow, and develop yourself and the company !

Email your resume to [email protected] with the reference SYSTEM-ANALYST

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