System Analyst
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Mission and outcomes
As a System Analyst, you will report to the Head of Technology and work closely with the Product team, your main duties will be:
- System Analysis of the Sleek platform:
- Gather requirements from various departments
- Document and standardize requirements to create product backlog in coordination with the Product Management team
- Document and standardize specifications (user stories) to provide the development with quality inputs
- Interact daily within the development team to ensure alignment between the requirements and the features delivered
- Leverage UI/UX specialist to provide guidelines and integrate the deliveries into the specifications
- Quality management of the releases:
- Conduct end-to-end functional testing, to validate features and prepare UAT
- Propose quality improvement plans
- Evangelist for internal users:
- Guide users to resolve their issues according to the platform knowledge, knowledge base
- Document and enhance the knowledge base for technical issues and functional issues
- Escalate tickets to the development team when required in coordination with the Product Management team
- Provide regular training to the internal users
Competencies
As a System Analyst, the performance of your duties will be assessed based on:
- Ability to produce deliveries in a timely manner, meeting quality expectations
- Ability to multi task, and switch context
- Ability to reduce the interactions required between users and tech to deliver a satisfactory feature
- Ability to set priorities and work under pressure
- Ability to adapt and react in a fast changing context
- Ability to improve continuously the quality of the platform through quality management process
- Ability to interact and maintain a dynamic interaction with team members
- Ability to maintain an average support response time within defined targets
Come and join our dynamic, friendly, and always supportive team, to learn, grow, and develop yourself and the company !
Email your resume to [email protected] with the reference SYSTEM-ANALYST
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