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Customer Support Executive – Philippines

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best – growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.

We are a team of 200 builders from 17 countries, with offices in Singapore, Philippines, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

We are looking for an amazingly well-rounded Customer Support Executive to help quickly grow our business in the Philippines.

The Customer Support Executive will play an instrumental role within Sleek, developing relationships that delight our customers, promote loyalty, and improve customer lifetime value, aiming at being acknowledged by all our clients as a World Class Services provider. The Customer Support Executive will ensure that all customers are successfully using the product or service they have purchased from Sleek. Overall, the Customer Support Executive is the Sleek’s clients’ champion to make the lives of entrepreneurs, SMEs and investors easier. The Customer Support Executive will report to the Customer Support Manager in Singapore.

Position Duties

  • Be ‘the voice and the champion of the customer’ within Sleek, ensuring a World Class Service Experience through timely and high-quality interactions
  • Lead specific initiatives aimed at improving the experience of customers as instructed by the Customer Support Manager
  • A highly knowledgeable point of contact, covering our full product suit for customers and internal stakeholders
  • Will meet a series of relevant metrics, KPIs and SLAs set at team and individual level by the Customer Support Manager
  • Ability to work in a fast-paced environment, to adhere strictly to SOPs and to manage a high volume of tasks
  • To be able to manage any of the various communication channels: emails, calls, and chats
  • To support internal teams with clients issues

Performance Standards

  • 5+ years’ work experience in a similar role.
  • Background in Customer Support in a fast-paced environment across various geographies having played a significant role in the significant customer experience improvement during her/his tenure.
  • Desire to successfully partner with cross-functional teams, confident in dealing with clients and colleagues to deliver the best outcome for customers and Sleek.
  • An Operational mind-set focused on scale, self-driven, solution-driven, efficiency and performance.
  • Strong organizational capabilities in terms of tasks management.
  • Positive attitude and self-motivation.
  • Strong operational discipline with an analytical and process-oriented mindset and with an attention to details.
  • Strong listening skills to understand and answer satisfactorily to clients’ needs.
  • Proven track record of exceeding goals and KPIs.
  • Strong verbal and written communications skills.
  • Has a solid understanding of customer experience.
  • A passion for entrepreneurship, technology, and the local startup ecosystem.
  • Preferably with strong Zendesk knowledge (Digital tool) is an advantage.

More about Sleek

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 15 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Our corporate social responsibility is a passion we take very seriously as an opportunity to make the world a better place. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be – regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

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30 Days Money Back Guarantee

Our refund policy:

We care about you – within 30 days from your purchase, if you’re unhappy with our services, we’ll refund our fee. Email or call us, and we’ll process the refund within five working days.

What it doesn’t cover:

We will not be able to refund Government fees once the application has been submitted, nor any third-party processing fees.

When it applies:

We cannot guarantee any specific legal outcomes when you use our services. For instance, a company registration might be filed correctly but still get rejected by the Company Registry for reasons beyond our control. We can only refund our fees for issues we are directly responsible for. In the case that you purchase a service and later change your mind, we can’t issue a refund.

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