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Business Account & Corporate Card Terms and Conditions


Services provided to you
Rapyd Holdings Pte Ltd. and its affiliates (collectively, “Rapyd”, hereinafter also “us” or “we”) provides to end-users of the Sleek Web App at https://app.sleek.sg/business-account (“App”) provided by Sleek Tech Pte Ltd. (“Sleek”) who registered with us (“you”, “your”, or “user”) with certain payment processing services which enables you to receive certain payment and issuing financial services, and other business services that may be offered by us (“Services” and each, a “Service”). This Agreement describes the terms and conditions that apply to your use of the Services in relation to the Sleek Business Account (defined below). Specific terms and conditions may apply for specific Services or payment methods, cf. below. Services which are provided to you by Sleek are under its responsibility and subject to Sleek’s terms and conditions.

The Sleek Business Account and its associated Card (as defined in the Cardholder Agreement at [https://sleek.com/sg/business-account/card-terms-and-conditions/] are accessed via App . You authorise us to disclose to and retrieve from Sleek, information about you and your use of the Services via the App or otherwise, and confirm that we can act on and rely on instructions given by you through the App or Sleek acting on your behalf.

Rapyd is a group of legal entities that provide financial services, including payment services. In Singapore, the services are provided by Rapyd Holdings Pte Ltd. licensed payment institution, reg.no. 201833125K, regulated by the MAS (“Rapyd Singapore”). Rapyd works with various licensed partners, connectors and networks (“Partners”) to provide regulated financial services. Depending on the type of Service and the jurisdiction of your operation, different legal entities may be providing you with the Services. You authorize the relevant Rapyd entity to perform regulated financial services to you in connection to the use of the Services. Availability of a Payment Method or other Services may vary by geography. Your location may thus affect the range of Payment Methods or Services.

Terms applicable to the services
You acknowledge and agree that to access or use any Services you, and all those connected to your Account, must abide by all the terms and conditions in this Agreement and other terms and conditions that may apply to specific Services provided to you. These may include terms of Partners that may provide financial services or other network infrastructure. By requesting and using such financial services you accept and agree to the terms applicable to the Service, which will form part of your agreement with us. You are responsible to read and familiarize yourself with all terms that apply to the Services or payment methods. Please note that some terms are controlled by third-party providers and are subject to change at any time. Please review all terms regularly in order to ensure that you are aware of, and comply with, the applicable requirements. If you are not clear on which terms may apply or you do not understand any terms, please either seek professional advice or contact us.


Electronic Money Account

Your account is a payment account that holds your e-money. It may hold e-money in different currencies at the same time. E-money is an electronic alternative to cash. If you or someone else gives us money, we’ll issue an equivalent value of e-money in the currency you choose. We’ll store the e-money in your account and other people will accept it as payment. When you make payments to external accounts the e-money is redeemed at its nominal value.

You agree that funds held by us on your behalf are not deposits and you will not earn any interest on any e-money in your Account. If we issue e-money to you, we will safeguard your funds in accordance with regulatory requirements applicable to us.

In these terms and conditions, we use ‘money’ to refer to e-money.

Opening an Account

Eligibility to open an Account

You must be at least 18 years of age to open an Account. If you are under 18 and we may accept you as an Account holder but special terms and conditions may apply.

Establishing and maintaining an account

Before using any Service, you must register and create an account (an “Account” or “Sleek Business Account”). To register for an Account, you must provide us with certain information reasonably requested by us. We request the information for a number of reasons, including to check your credit score and identity, and to meet our legal and regulatory requirements. Our Privacy Policy explains more about how we use your information for these and other purposes. When we have the information we need, we will open your account.

Until you have submitted, and we have reviewed and approved, all required information, your Account may only be available to you on a preliminary basis only, and we may terminate it at any time and for any reason, and take actions provided for in this Agreement.

You must provide us information, documentation, data, etc., necessary for us to comply with its due diligence obligations to identify you. At any time during the term of this Agreement and your use of the Services, we may require updated or additional information from you to verify your identity.

Information from third-parties

You authorise us to retrieve information about you from our service providers and other third parties, including Sleek and credit reporting agencies and information bureaus and you authorise and direct such third parties to compile and provide such information to us and Rapyd. You acknowledge that this may include your name, addresses, credit history, and other data about you. You acknowledge that in some cases, such information may lead to suspension or termination of your Account. We may periodically update this information as part of its underwriting criteria and risk analysis procedures.

Maintaining the Account

Compliance with Applicable Laws

You must use the Services in a lawful manner, and must obey all laws, rules, and regulations applicable to your use of the Services and to Transactions (“Applicable Laws”). This may include compliance with domestic and international laws related to the use or provision of financial services, payment services, foreign currency exchange, money transmission, anti-money laundering, counter-terrorist financing, sanctions (such as those administered by the US Department of the Treasury’s Office of Foreign Assets Control) or national equivalents in relevant jurisdiction, privacy and security, consumer protection, false advertising and trademarks and copyright.

Adherence to applicable terms and Rapyd policies and instructions

You must adhere to all terms and conditions applicable to the Services we provide to you, including terms and conditions of third-party providers. You must also follow Rapyd’s policies, including but not limited to Rapyd Privacy Policy and any operating instructions given by Rapyd at any given time.

Keeping your security and card details safe

You should take reasonable steps to stop your Account being misused. You must maintain adequate security and control of any and all devices, items, IDs, passwords and personal identification numbers / codes that you use to access your Account and the Services.

You must comply with all reasonable instructions we may issue regarding how you can keep your payment instrument safe. We may require you to authenticate any instruction relating to your account and otherwise successfully log into your account to provide to us your instruction.

You may expressly grant, remove and manage permissions for some third parties to take certain actions on your behalf. In some cases you can do this when logged into your account – in other cases you can do this directly with the third party. You acknowledge that if you grant permission for a third party to take actions on your behalf, we may disclose certain information about your account to this third party.

You may permit third party service providers licensed by applicable law to: (i) Provide account information services to access information about your account on your behalf; (ii) Confirm whether an amount necessary for the execution of a card-based payment transaction is available on your account; or (iii) Provide payment initiation services to initiate payments from your account on your behalf.

Granting permission to any third party to access your account in any way does not relieve you of any of your responsibilities under this user agreement. You are liable to us and Rapyd for the actions that you authorize the third parties to carry out. You will not hold us nor Rapyd responsible for, and you will indemnify us and Rapyd from, any liability arising from the actions or inactions of such third parties in connection with the permissions you granted, subject to your mandatory legal rights.

Contact us via the dedicated email address for all Account related matters stated at the bottom of this document as soon as possible, if your Card or security details could be used without your permission. If you can, you should, without undue delay, also freeze your Card by emailing us at the address stated below. If you later realize there’s not a risk to your Card’s security, you can request to unfreeze it.

Communication with you

We’ll usually communicate with you through the email address you registered your Account with. This is how we will provide account information and tell you about any fraud, or suspected fraud, relating to your Account. It is also how we will tell you if there is a security threat to your Account. Make sure you regularly check the Account for this information. To help keep your account safe, download the latest software for your devices as they are available.

We may also communicate with you by text message or email, so you should regularly check your text messages and email account.

Your consents, approvals, acceptances and other statements given using the Account shall have the same legal validity as your signature on a written document. Your agreements concluded with us via the Account shall be deemed to be written agreements concluded between you and us. Any instructions for conducting operations and other actions submitted / executed from you through the Account will be treated as submitted / executed by you and valid as actions performed by you.

We will usually communicate with you in English.

Communication with us

Please keep your details up to date and let us know immediately if any information you’ve given us changes. If we discover that any of your information is incorrect we will update it. To meet our and Rapyd’s legal and regulatory requirements we might sometimes need to ask for more information about you (for example, if your spending increases). Please provide this information quickly so that there is no disruption to your Account or our services.

Closing your Account

You can close your Account, and so end the agreement, at any time by letting us know. You can do this through communicating your intention to us in writing via email. If you, or we, including Rapyd, close your Account, we will give you the opportunity to withdraw the money we hold for you (we call this redemption of e-money). 

If you want to cancel your payment card or stop using other services available to you, please let us know by communicating your intention to us in writing.

Restrictions on your account

Please act reasonably and responsibly when using the Account or Card. The Account or Card must not be used (directly or indirectly) as follows: (i) for illegal purposes (for example, committing fraud); (ii) in a way that might harm our ability to provide our services; (iii) only to send money to and receive money from a credit card account; (iv) to give Card to any other person; (v) to allow anyone else to have access to or use your account or the Account; (vi) to abuse, exploit or get around any usage restrictions set by a service provider your Card is registered with. For example, you must only use one Card for any particular service provider that offers a free subscription or trial period; or (vii) to trade in foreign currencies for speculative purposes (that is, to take advantage of any expected rise or fall in the value of a currency) or to take advantage of discrepancies in the foreign exchange market.

When can we block our Account or Card

The safety of your money is important to us. We might prevent you from making payments from your Account or with your Card if we’re reasonably concerned about its security or that it might be used fraudulently or without your permission. We might also have to block your Account or Card to meet our legal obligations. We’ll give you a reasonable notice through the Account before, or as soon as possible after, we block your Account or Card.  We will unblock your Account as soon as the reasons for blocking your Account no longer exist.

When can we close your account
We may close or suspend your Account immediately and end your access to the Account, in exceptional circumstances. Exceptional circumstances include the following:

  • if we have good reason to suspect that you are behaving fraudulently or otherwise criminally;
  • if you haven’t given us (or someone acting on our behalf) any information we need, or we have good reason to believe that information you have provided is incorrect or not true;
  • if you’ve broken these terms and conditions in a serious or persistent way and you haven’t put the matter right within a reasonable time of us asking you to;
  • if we have information that your use of the Account is harmful to us or our software, systems or hardware;
  • if we have good reason to believe that you continuing to use your account could damage our reputation or goodwill;
  • if we have asked you to repay money you owe us and you have not done so within a reasonable period of time;
  • if you’ve been declared bankrupt; or
  • if we have to do so under any law, regulation, court order or regulatory instructions.

We may also decide to close or suspend your Account for other reasons. We would contact you through the Account at least sixty (60) days before we do this. Closing your Account and ending the agreement may also end any other agreements you have with us or through us. You can get more information through the Account or by contacting us.

Dormant Accounts
Where your Account has not been accessed or Transactions have not been made on your Account for a continuous period of time exceeding that mentioned in the Pricing & Payments Schedule at (https://sleek.com/sg/business-account/pricing), we may notify you by any notice methods mentioned herein and give you the option of maintaining your Account operational or closing your Account. If we are unable to contact you, or if you do not respond to the notice within the given time, we may at our option:

  • charge a dormancy fee which will be deducted from the remaining balance on your Account and thereafter for every month for which the Account remains inactive; and/or
  • redeem the e-money and send the corresponding funds, less any of our Fees and costs incurred, to the last known bank account we have on file for you.


Adding money to your account
You can add money to your Account by bank transfer. When you add money by bank transfer, you must use the account details stated in the Account. When we receive the money, we will add the equivalent value of e-money to your Account. The account details you must use to add money to your Account will depend on the currency of the money you are adding. If you use a bank account that is in one currency to add money to your account in another currency, your bank or card provider may charge a fee. We will consider that you gave us consent and authorized us to execute the transaction once you submit your payment order on the Account.

Making Payments
Transferring money between Accounts
You can send money to, and receive money from, other Accounts.
Making other types of payments
You can send money to your or someone else’s bank account. You can make a one-off payment or set up a recurring payment. Just enter the sort code and account number (or, for international payments, the BIC and IBAN) of the account you’re sending money to in the Account and follow the prompts. We may need to ask for other information as well.

Using your Card

You can also make payments using your Card. We will consider these actions as you giving consent to make payments from your Account. You also give your consent to make payments from your Card by: (i) providing your Card number and other details and consenting to the initiation of payment orders for debiting your account when entering into an agreement with a trader or service provider; or (ii)Providing your Card number and other details to a trade or service provider and authenticating this payment using a 3D Secure method. This is a step you will have to take when buying online using your Card if a trade or service provider has implemented this method. If they have, a window will pop up on the trade or service provider’s website asking you to verify the payment and you will receive a push notification. You will have to confirm the transaction to complete the payment. The Terms and Conditions stated below will be applicable as and when Sleek subsequently enhance its product offering to include Physical Debit Cards

[We might charge you a fee for making withdrawals.]

Keep your currency consistent
It’s important that any payment to your Account is made in the currency of your Account. Otherwise, the payment will be converted to the currency of your Account. This means that your Account might be credited with more or less than you expected. We are not responsible for losses where payments are returned in a different currency. Sometimes, money you’ve asked us to transfer to someone is not paid into their Account and is returned to us. If we had to carry out a currency exchange when we sent the payment, and can show that we did everything right, when we return the money to you we will convert it back to the original currency. This means that the amount you receive back into your Account might be less than the payment you made (or it could be more!). We would not be responsible for any losses that this causes you.

Payment limits
Due to the anti-money laundering and counter-terrorist financing requirements or the limits applied by third parties, we may limit how much you can receive into or pay from your Account, or how much you can withdraw or spend using your Card. We might also limit the value of currency exchange you can carry out at any one time or over a period of time. These limits can change from time to time.

Money owed to us – Set-off rights
If your balance becomes negative, for whatever reason (for example, because you do not have enough e-money to cover fees you owe us), you must within 7 (seven) days upon our request to top up your Account with the required amount to correct the negative balance.
If you owe us money, we can take the amount you owe us from any amount we are due to pay to you. If you owe us fees (other than third-party fees for making or receiving a payment) or any other amount, we’ll take the amount you owe us from your Account, in the currency of the country you live in (your base currency). If not enough money in your Account is held in your base currency, we’ll take the equivalent value from money you hold in another currency. If you don’t have enough money in your Account to pay the fees or other amounts you owe us, we might recover the amount in another way, as explained below.

You may be responsible for paying taxes or costs that apply to payments you make or receive through your Account and that we are not responsible for collecting from you. If you owe us money and you don’t top up your account or repay us within seven days, we can recover the amount by: (i) taking the amount you owe us from your virtual card; (ii) exercising our right of set-off; or taking other legal steps to recover the money you owe us, such as instructing lawyers or debt collectors. If we take any (or all) of these steps, we might charge you our reasonable costs.

4.1 The fees we charge for the Service, Transactions and any other charges that may be incurred in the use of your Account (“Fees”), are set out in our Pricing & Payments Schedule.
4.2 We shall deduct the Fees that you owe us from the SGD currency balance in your Account as and when they are due. If the SGD balance in your Account is insufficient for such deduction, we shall deduct the equivalent fees (or the shortfall) from a different currency balance(s) on your Account using the prevailing exchange rates as set out in our Pricing & Payments Schedule (“Exchange Rates”). If there is insufficient e-money in your Account to fully settle the outstanding Fees due from you to us in any currency, then such Fees shall be due as a debt from you to us and payable immediately on our demand, without prejudice to our right of set-off under Clause 16.
4.3 Late payment. We reserve the right to charge you late interest fees as set out in our Pricing & Payments Schedule or to suspend or close your Account in the event that any Fees owing by you to us are not settled in full or paid on time.
4.4 All payments made hereunder shall be made in accordance with our instructions (including such as may be specified on our Pricing & Payments Schedule) and in Singapore Dollars.
4.5 The Fees are exclusive of all or any taxes, duties and charges imposed or levied by the appropriate local or overseas governmental agencies, financial institutions or other third parties in connection with the Service or otherwise pursuant to these Terms (including any applicable sales, use, value-added, transaction, goods and services or other similar taxes goods and services tax), all of which shall be borne by you. All sums payable by you under or in respect of the Service shall be paid free and clear of any deductions, withholdings, set-offs or counterclaims, save only as may be required by law. Should you be required by law to make a deduction or withholding from any such sum you shall pay to us such sum as will, after the deduction or withholding has been made, leave us with the same amount as we would have received had no deduction or withholding been made.

Protection of Personal Data is very important to us. Our Privacy Policy at https://www.rapyd.net/privacypolicy/ explains how and for what purposes we collect, use, retain, disclose, and safeguard the Personal Data you provide to us. You agree to the terms of our Privacy Policy, which we may update from time to time. To provide services under the agreement we need to collect information about you. Under data protection law, we are what is known as the ‘data controller’ of your personal information. For more information about how we use your personal information, see our Privacy Policy. By entering into the Agreement, you are giving us permission to gather and store your personal information for the purpose of providing the Services to you. This doesn’t affect any rights and obligations you or we have under data protection law. You can withdraw your permission by closing your account, which will end the agreement between you and us. If you do this, we’ll stop using your information for the purpose of providing our services, but we may need to keep your information for other legal reasons.

You affirm that you are now and will continue to be compliant with all applicable Laws governing the privacy, protection, and your use of Data that you provide to us or access through your use of the Services.

By entering into this agreement you give us permission to disclose to other entities within the Rapyd group, the following information: (a) the fact that you are our client; (b) the services we provide to you; (c) the account number; (b) your account balance (s); (b) operations performed or being performed on your behalf; (b) your debt obligations to us; (b) circumstances of providing the financial services to you; (b) your financial situation and assets; (b) other personal and commercial information you have provided to us when opening the account; other (b) your activities, plans, debt obligations or transactions with other persons. The above information would be disclosed in case it is necessary for the performance of financial accounting, audit, risk assessment, or when we use common information systems or technical equipment (servers), or when it is necessary for the provision of services.

Term and Termination
This Agreement is effective upon the date you first access or use the Services and continues until terminated by you or us. You may terminate this Agreement by closing your Account at any time. If you use the Services again or register for another Account, you are consenting to this Agreement. We may terminate this Agreement or close your Account at any time for any reason (including, without limitation, for any activity that may create harm or loss to the goodwill of a Payment Method) by providing you advance Notice (the period of notice as required by applicable Law). We may suspend your Account and your ability to access funds in your Account, or terminate this Agreement, with immediate effect, in the event any of the following occurs:
(i) Sleek/Rapyd determines in its sole discretion that you are ineligible for the Services because of significant fraud or credit risk, or any other risks associated with your Account;
(ii) you use the Services in a prohibited manner or otherwise do not comply with, or breach, any of the provisions of this Agreement or other terms applicable to any Service;
(iii) any Applicable Law, Partner of governmental authority requires us to do so;
(iv) you are in breach of this Agreement or other terms applicable to any Service,
(v) you do not provide us with information required by us under this Agreement, or we believe such information is inaccurate or incomplete;
(vi) You become subject to debt collection action; compulsory winding-up or otherwise ceases trading or commences cessation proceedings, are declared insolvent; become subject to debt relief proceedings; enter into composition proceedings or similar debt relief arrangements, are is declared bankrupt; or enter into restructuring proceedings or liquidation; or
(vii) if there is a change in any applicable laws, the effect of which is that Sleek/Rapyd cannot lawfully provide the Account Service without obtaining additional licenses.

Effects of Termination
Termination does not immediately relieve you of obligations incurred by you under this Agreement. Upon termination, you agree to: (i) complete all pending Transactions, (ii) stop accepting new Transactions, and (iii) stop using Services. Your continued or renewed use of the Services after all pending Transactions have been processed serves to renew your consent to the terms of this Agreement. If you terminate this Agreement, we will pay out any remaining funds owed to you in accordance with this agreement.

In addition, upon termination you understand and agree that: (i) licenses granted to you under this Agreement will end; (ii) we reserve the right (but have no obligation) to delete all of your information and account data stored on our servers; (iii) we will not be liable to you for compensation, reimbursement, or damages related to your use of the Services, or any termination or suspension of the Services or deletion of your information or account data; and (iv) you are still liable to us for any Fees or fines, or other financial obligation incurred by you or through your use of the Services prior to termination.

Disclosures and Notices; Electronic Signature Consent
By registering for an Account, you agree that such registration constitutes your electronic signature, and you consent to electronic provision of all disclosures and notices from Sleek/Rapyd (“Notices”), including those required by Law. You also agree that your electronic consent will have the same legal effect as a physical signature. You agree that we can provide Notices regarding the Services to you through the Account. Notices may include notifications about your Account, changes to the Services, or other information we are required to provide to you. You also agree that electronic delivery of a Notice has the same legal effect as if we provided you with a physical copy. We will consider a Notice to have been received by you within 24 hours of the time a Notice is posted to you.

Due to the nature of the Services, you will not be able to begin using the Services without agreeing to electronic delivery of Notices. However, you may choose to withdraw your consent to receive Notices electronically by terminating your Account.

Amendments and changes
We have the right to amend the terms and conditions of this Agreement at any time, solely with prospective effect, and to change, delete, discontinue, or impose conditions on use of the Services. Any changes will come into effect after 30 calendar days, unless another date is specified in the Notice, and your use of the Services after a change has taken effect, constitutes your acceptance of the terms of the modified Agreement. If you notify us that you do not wish to be subject to the new terms, we will interpret such notification as a termination on your behalf.
In the event of requirement by governmental authorities or others, for reasons related to important security, compliance or risk conditions, or changes to legislation, we may be required to change the Agreement with immediate effect.

You may not assign this Agreement, any rights or licenses granted in this Agreement, or operation of your Account to others without our prior written consent. If we consent to the assignment, the assignee must agree to assume all of your rights and obligations owed by you related to the assignment, and must agree to comply with the terms of this Agreement. We may assign this Agreement without your consent or any other restriction. If we make an assignment, we will provide a reasonable Notice to you.

No Agency; Third-Party Services
Except as expressly stated in this Agreement, nothing in this Agreement serves to establish a partnership, joint venture, or other agency relationship between you and us, or with any payment method provider (e.g third parties that assist Rapyd in processing payments, hereinafter “Payment Method Provider”. Each party to this Agreement, and each Payment Method Provider and Payment Method Acquirer, is an independent contractor. Unless a Payment Method Provider or Payment Method Acquirer expressly agrees, neither you nor we have the ability to bind a Payment Method Provider or Payment Method Acquirer to any contract or obligation, and neither party will represent that you or we have such an ability.

We may reference or provide access to third-party services, products, and promotions that utilize, integrate, or provide ancillary services to the Services (“Third-Party Services”). These Third-Party Services are provided for your convenience only and do not constitute our approval, endorsement, or recommendation of any such Third-Party Services for you. You access and use any Third-Party Service based on your own evaluation and at your own risk. You understand that your use of any Third-Party Service is not governed by this Agreement. If you decide to use a Third-Party Service, you will be responsible for reviewing, understanding and accepting the terms and conditions associated with its use. We expressly disclaim all responsibility and liability for your use of any Third-Party Service. Please also remember that when you use a Third-Party Service, our Privacy Policy is no longer in effect. Your use of a Third-Party Service, including those that have a link on our website, is subject to that Third-Party Service’s own terms of use and privacy policies.

Force Majeure
Neither party will be liable for any delays in processing or other nonperformance caused by telecommunications, utility failures, or equipment failures; labor strife, riots, war, or terrorist attacks; nonperformance of our vendors or suppliers, fires or acts of nature; or any other event over which the respective party has no reasonable control. However, nothing in this section will affect or excuse your liabilities or your obligation to pay Fees, Fines, Disputes, Refunds, Reversals, or Returns under this Agreement.

Your Liability For Third-Party Claims Against Us
Without limiting, and in addition to, any other obligation that you may owe under this Agreement, you are at all times responsible for the acts and omissions of your employees, contractors and agents, to the extent such persons are acting within the scope of their relationship with you.
You agree to defend Sleek, Rapyd, any of their affiliates, and their respective employees, agents, and service providers (each an “Indemnified Person”) against any claim, suit, demand, loss, liability, damage, action, or proceeding (each, a “Claim”) brought by a third party against an Indemnified Person, and you agree to fully reimburse the Indemnified Persons for any Claims that result from: (i) your breach of any provision of this Agreement; (ii) any Fees, Fines, Disputes, Refunds, Reversals, Returns, or any other liability we, or Sleek, incur that results from your use of the Services; (iii) your negligent or wilful misconduct; or (iv) contractual or other relationships between you and others.

Representations and Warranties
By accepting the terms of this Agreement, you represent and warrant that: (a) you are eligible to register and use the Services and have the authority to execute and perform the obligations required by this Agreement; (b) any information you provide us is accurate and complete; (c) any Charges represent a Transaction for permitted products, services, or donations, and any related information accurately describes the Transaction; (d) you will comply with all Laws applicable to your use of the Services; (e) you will not use the Services, directly or indirectly, for any fraudulent or illegal undertaking, or in any manner that interferes with the normal operation of the Services.

No Warranties

Limitation of Liability
Under no circumstances will we or Rapyd be responsible or liable to you for any indirect, punitive, incidental, special, consequential, or exemplary damages resulting from your use or inability to use the Services or for the unavailability of the Services, for lost profits, personal injury, or property damage, or for any other damages arising out of, in connection with, or relating to this Agreement or your use of the Services, even if such damages are foreseeable, and whether or not you have been advised of the possibility of such damages. We and Sleek are not liable, and deny responsibility for, any damages, harm, or losses to you arising from or relating to hacking, tampering, or other unauthorised access or use of the Services, your Account, or Data, or your failure to use or implement anti-fraud measures, Security Controls, or any other data security measure. We and Rapyd further deny responsibility for all liability and damages to you or others caused by (a) your access or use of the Services inconsistent with the Documentation; (b) any unauthorised access of servers, infrastructure, or Data used in connection with the Services; (c) interruptions to or cessation of the Services; (d) any bugs, viruses, or other harmful code that may be transmitted to or through the Services; (e) any errors, inaccuracies, omissions, or losses in or to any Data provided to us; (f) third-party content provided by you; or (g) the defamatory, offensive, or illegal conduct of others.

You agree to limit any additional liability not disclaimed or denied under this Agreement to your direct and documented damages; and you further agree that under no circumstances will any such liability exceed in the aggregate the amount of Fees paid by you to during the three-month period immediately preceding the event that gave rise to your claim for damages. These limitations on our liability to you will apply regardless of the legal theory on which your claim is based, including contract, tort (including negligence), strict liability, or any other theory or basis.

Responding to Legal Process
Sleek/Rapyd may respond to and comply with any writ of attachment, lien, levy, subpoena, warrant, or other legal order (“Legal Process”) that we believe to be valid. Sleek/Rapyd may deliver or hold any funds or, subject to the terms of its Privacy Policy, any Data as required under such Legal Process, even if you are receiving funds or Data on behalf of other parties. Where permitted by Law, we will make reasonable efforts to provide you Notice of such Legal Process by sending a copy to the email address we have on file for you. Sleek/Rapyd are not responsible for any losses, whether direct or indirect, that you may incur as a result of Sleek’s/Rapyd’s response or compliance with a Legal Process.

Entire Agreement
This Agreement and all policies and procedures that are incorporated by reference constitute the entire agreement between you and Rapyd for provision and use of the Services. Except where expressly stated otherwise in a writing executed between you and Rapyd, this Agreement will prevail over any conflicting policy or agreement for the provision or use of the Services. This Agreement sets forth your exclusive remedies with respect to the Services. If any provision or portion of this Agreement is held to be invalid or unenforceable , then it will be reformed and interpreted to accomplish the objectives of such provision to the greatest extent possible, and all remaining provisions will continue in full force and effect.

Cumulative Rights, Construction, Waiver
The rights and remedies of the parties under this Agreement are cumulative, and either party may enforce any of its rights or remedies under this Agreement, along with all other rights and remedies available to it at Applicable Law, in equity or under these Terms. No provision of this Agreement will be construed against any party on the basis of that party being the drafter. Unless expressly stated otherwise, the use of the term “including” or “such as” is not to be interpreted as limiting the generality of the text preceding the term. The failure of either party to enforce any provision of this Agreement will not constitute a waiver of that party’s rights to subsequently enforce the provision.

All provisions of this Agreement that give rise to a party’s ongoing obligation will survive termination of this Agreement.

The parties hereby acknowledge that they have required this Agreement and all related documents to be in the English language.

If you have a complaint with the Services provided, please contact us via email at [email protected]

Governing law and Jurisdiction
This Agreement and the rights of the parties hereunder shall be governed and construed in accordance with the laws of Singapore, exclusive of conflict or choice of law rules.

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30D money back

30 Days Money Back Guarantee

Our refund policy:

We care about you – within 30 days from your purchase, if you’re unhappy with our services, we’ll refund our fee. Email or call us, and we’ll process the refund within five working days.

What it doesn’t cover:

We will not be able to refund Government fees once the application has been submitted, nor any third-party processing fees.

When it applies:

We cannot guarantee any specific legal outcomes when you use our services. For instance, a company registration might be filed correctly but still get rejected by the Company Registry for reasons beyond our control. We can only refund our fees for issues we are directly responsible for. In the case that you purchase a service and later change your mind, we can’t issue a refund.

Our customer support team is at your disposal for any questions or issue you may face.

Need help?

Our sales team is available from Mon - Fri 9am to 10pm (Singapore Time)

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