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Customer Story: Siobhan Macdonald – Premium Diagnostics Equipment

Siobhan Macdonald wasn’t your average mechanic. While working long hours in a regular career, she dreamt of a better way. Leveraging her expertise as a mechanic, she saw a critical gap in the market for high-quality diagnostic tools backed by exceptional support. This vision sparked the birth of Premium Diagnostic Equipment, a thriving Australian business committed to empowering workshops and mechanics with the right tools and know-how.

We got the opportunity to hear from Siobhan about why she chose to use Sleek and what benefits she’s seeing as a business owner. 

Could you tell us a bit about your business?

Siobhan: My business, Premium Diagnostic Equipment, specialises in supplying automotive tools, specifically diagnostic scan tools, to mechanics and workshops across Australia. We provide remote technical support to ensure our customers can effectively utilise our tools for diagnosing and repairing vehicles.

Modern cars are packed with technology, and pinpointing problems often requires specialised equipment that can communicate directly with the car’s onboard computer systems. These tools unlock a wealth of information, allowing mechanics to diagnose issues accurately and efficiently, saving time and money for both them and their customers.

What was your inspiration to take the leap and start Premium Diagnostic Equipment?

Siobhan: The inspiration to start Premium Diagnostic Equipment stemmed from feeling trapped in a demanding job, where long hours and financial stress were the norm. Drawing from my background as a mechanic, I recognised a significant gap in the market for specialised diagnostic tools. 

Seeing that existing suppliers lacked adequate technical support, I took the leap to fill this void and create a business that thrived on providing both quality products and unparalleled assistance.

 

Can you share anything you wish you knew before starting?

Siobhan: Reflecting on my journey, I’ve realised that while there’s no handbook for navigating being a founder, there are certainly lessons I’ve picked up along the way. If I could go back, I would approach certain aspects differently. However, I’ve embraced the learning process, adapting, and growing as the business evolves.

What advice would you give to other business owners about managing certain aspects of their business?

Siobhan: My advice to fellow business owners is simple yet crucial: recognise that you can’t do everything alone. Delegate tasks that don’t align with your strengths or passions, allowing you to focus on what truly drives you and adds value to your business.

Why did you choose Sleek as a service partner?

Siobhan: I chose Sleek as a service provider because of their comprehensive approach to business support. Unlike previous experiences with separate entities handling various tasks, Sleek offers an all-in-one solution, streamlining operations and allowing me to focus on growing my business. 

This means less hassle for me and more time to focus on making my business better. Thanks to Sleek, I can tackle challenges more easily and concentrate on the big picture for my business’s growth.

What’s been the highlight of working with Sleek?

Siobhan: Working with Sleek has been a game-changer for me. Knowing that every aspect of my business’s accounting needs is expertly managed gives me peace of mind. Their prompt responses and unwavering support reinforce my confidence in their services, making them an invaluable partner in my entrepreneurial journey.

Ready to launch your business like Siobhan?

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Disclaimer: The information on this website is intended for general informational purposes only and may not be specifically relevant to everyone’s personal situation. It should not be considered financial advice or a substitute for professional tax or accounting advice. Each individual’s circumstances are unique, and laws can vary. For tailored advice, please consult a qualified professional. Contact Sleek for further information on how we can help you.

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30 Days Money Back Guarantee

Our refund policy:

We care about you – within 30 days from your purchase, if you’re unhappy with our services, we’ll refund our fee. Email or call us, and we’ll process the refund within five working days.

What it doesn’t cover:

We will not be able to refund Government fees once the application has been submitted, nor any third-party processing fees.

When it applies:

We cannot guarantee any specific legal outcomes when you use our services. For instance, a company registration might be filed correctly but still get rejected by the Company Registry for reasons beyond our control. We can only refund our fees for issues we are directly responsible for. In the case that you purchase a service and later change your mind, we can’t issue a refund.

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